Privacy Policy

1. Who We Are

Pak Hok Senior Living Residence is located at 61 Broadcast Drive, Kowloon Tong, Kowloon, Hong Kong. We operate a non-medical lifestyle community for older adults. For any matters relating to this Privacy Policy, you may contact us at [email protected] or by telephone at +852 2761 3094.

2. Information We Collect

When you use our website or contact us about our services, we may collect the following types of personal information:

• Your name and contact details, including telephone number and email address, when you submit our enquiry form or call us directly.
• Information you choose to share about a prospective resident, such as their general circumstances, preferences or care requirements, in order for us to respond helpfully.
• Technical data such as your browser type, approximate location and the pages of our website you visit, collected automatically through standard web technologies.
• Any other information you voluntarily provide in correspondence with our team.

We do not collect sensitive medical or financial data through this website, and we do not ask for it unless it becomes relevant to a formal application process, at which point separate arrangements are explained clearly.

3. How We Use Your Information

The information you share with us is used only for the following purposes:

• To respond to your enquiry or arrange a visit to our residence.
• To provide information about our services, pricing and availability as requested.
• To improve how our website functions and how we communicate with families and prospective residents.
• To comply with applicable legal obligations under Hong Kong law.

We do not use your information for unsolicited marketing, and we do not sell or rent it to any third party.

4. Legal Basis for Processing

We process your personal information where it is necessary to respond to a request you have made, where you have given your consent, or where we are required to do so by law. Our approach is guided by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

5. How We Store and Protect Your Information

We take reasonable steps to protect personal information from loss, misuse or unauthorised access. Information submitted through our website is handled by staff who have a genuine need to see it in order to assist you. We retain enquiry records only for as long as is reasonably necessary, typically no longer than two years from the date of last contact, unless a continuing relationship requires otherwise.

Our website does not transmit or store financial information, and we do not use automated decision-making processes that produce legal or significant effects on individuals.

6. Sharing Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers who assist us in operating our website or managing communications, who are contractually required to handle data responsibly.
• Where required by law, regulation or a lawful request from a public authority.

All parties who receive data on our behalf are expected to handle it with the same care we apply ourselves.

7. Cookies and Website Technologies

Our website uses cookies to help it function properly and to understand how visitors use it. Some of these cookies are strictly necessary; others help us improve the experience over time. You may manage your cookie preferences at any time — please see our Cookie Policy for further detail.

8. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to ask us what personal information we hold about you, to request correction of any inaccuracies, and to object to certain uses. To make any such request, please write to us at [email protected]. We will respond within 40 days as required by the Ordinance.

9. External Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we do, we will revise the review date at the top of this page. We encourage you to read it periodically if this is a matter of interest to you.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please reach us at:

• Email: [email protected]
• Phone: +852 2761 3094
• Address: 61 Broadcast Drive, Kowloon Tong, Kowloon, Hong Kong